Here are all the questions people have about ordering jewelry items from Nikola Roza online jewelry store.
How do I place an order?
First create an account. Then log into your account and place your order from there.
Does each order go out in a box?
Yes, All dropship orders are shipped in a jewelry box.
Do you have a minimum order?
No, we don’t have any minimum orders.
How do I open an account?
From any of the product pages click the “Create an Account” or “Log in” link and complete the form.
Can I register and open an account if I am located outside the United States?
Yes, you can. Just follow the create an account link and change the country in the drop down to your country.
Do I need a Federal Tax ID/EIN or social security number to sell your products?
You must provide a valid Federal Tax ID/EIN number or social security number when registering if you’re based in the United States. This requirement exists because we operate as wholesalers and exclusively sell to resellers of our products.
What is a “Federal Tax ID” or “EIN”?
An Employer Identification Number (EIN) is also known as a Federal Tax Identification Number, and is used to identify a business entity.
How do you store and process my information? Is it secure?
Your information is always kept fully secure and strictly confidential. We won’t ever sell any information.
Do you have any account setup fees?
Opening an account with us is free.
Which payment method do you accept?
We accept all major credit cards/debit cards, Paypal and Zelle.
When I enter my payment information is it secure?
Nikola Roza prioritizes complete transaction security for customers. All your information is transmitted using 128-bit SSL encryption, the industry standard for secure payments. Your information remains 100% secure and confidential.
What’s your return policy?
Our return policy can be found at: https://nikolaroza.com/privacy-policy/
How do I process a return?
Please view the instructions on the return order page.
How long does it take to ship orders?
Our gold, silver, platinum and palladium collections are kept in stock and typically ship within 1-2 business days.
Orders placed before 1pm Eastern Time will ship the following business day, while those placed after 1pm will ship on the second business day.
How much does shipping cost?
Please visit our shipping page on nikolaroza.com
How do I track my order?
We’ll send you an email with the tracking number when your order ships. You can also track it by logging into your account.
Which carrier does your company use to ship?
We use UPS and USPS and these are our preferred shipping carriers for all international and domestic shipments.
Do you ship internationally?
Yes, we ship internationally. Customers are responsible for all duty and taxes imposed by their customs, if any. International shipping charges will be applied. Please see shipping section on nikolaroza.com for different international shipping methods and rates.
Are the prices listed on the website the prices I pay? What is the suggested retail selling price?
Yes the wholesale price on our website is the wholesale price you’ll pay when you buy. The suggested retail price is typically 20%–100% above the wholesale price.
Do your prices change?
Yes, our prices change along with market fluctuations. All prices on the Nikola Roza jewelry site are reflective of current prices.
How often do you change your collection?
We keep out collection current and fresh and therefore we’re updating our products periodically.
Do you have a catalog?
We don’t have any catalogs. We currently display our full jewelry collection on our website.
What happens if an item is out of stock?
We strive to maintain full inventory of all our product lines, but occasionally items may become unavailable. If something you’ve ordered is out of stock, we’ll notify you within one business day of your purchase, and you’ll have the option to select a substitute item. Most out-of-stock merchandise is typically replenished within 4-8 weeks.
Are all your items stamped?
Yes all of our products are stamped with the corresponding metal and manufacturers logo.
Do you offer any warranty on your jewelry?
Yes, we do offer warranty on our jewelry items.
Please visit our warranty page for more info.
Is 925 stamped on all sterling silver items?
Yes all of our sterling silver jewelry items are stamped with 925 as required by the law.