iTrustCapital Lawsuit, Reviews and Complaints 2024- Is iTrustCapital a Scam or Legit?

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iTrustCapital is a company that specializes in Bitcoin and Crypto IRA options.

But, is iTrustCapital a scam? Or are they legit?

Also, are there any lawsuits and complaints against them?

Read my guide below to learn everything you need to know about this Bitcoin IRA company.

Use these jump links to get there faster.

iTrustCapital Lawsuit, Reviews and Complaints 2024- Is iTrustCapital a Scam or Legit?
iTrustCapital Lawsuit, Reviews and Complaints 2024- Is iTrustCapital a Scam or Legit?

iTrustCapital Lawsuits


While doing my research I found only two lawsuits iTrustCapital were involved in.

I detail these below with reference links and screenshots if you want to investigate further.

Lawsuit 1- RDI FINANCIAL LLC VS. ITRUST CAPITAL, INC.

On August 12, 2020, the company RDI Financial LLC initiated a lawsuit for breach of contract against the company iTrust Capital, Inc. RDI Financial filed the lawsuit in the Orange County Superior Courts, specifically the West Justice Center location in Orange, California. The court has not yet classified the current status of the case.

iTrustCapital lawsuit example
iTrustCapital lawsuit example

Lawsuit 2- RUINING NUNGARAY VS. ITRUST CAPITAL, INC.

On November 1st, 2022, Ruining Nungaray brought a labor-related lawsuit against ITrust Capital, Inc. This lawsuit, whose details are not specified by the court record, was filed at the Orange County Superior Courts in the Orange County Civil Complex Center located in Orange, California. The current status of this case is undetermined.

Note: no more information is available online about this trial against iTrustCapital. Once more is surfaces I’ll make sure to update my guide here.

iTrustCapital lawsuit example 2
iTrustCapital lawsuit example 2- source

Note: iTrustCapital is a young crypto IRA company and that’s part of the reason why there are only 2 lawsuits filed against them so far.

However, over time it’s a virtual guarantee they’ll get sued some more and once that happens I’ll make sure to update my guide here.

iTrustCapital lawsuit guide- has this Bitcoin IRA company ever been sued? Click To Tweet

Is iTrustCapital Legit? Are They a Scam? Why Aren’t There More Lawsuits Against This Bitcoin IRA Company?


iTrustCapital are not a scam. They are a legit Bitcoin IRA company with excellent scores on Trustpilot, a popular consumer website.

iTrustCapital Truspilot profile
iTrustCapital Truspilot profile- source

Note: for some reason, iTrustCapital has no reviews on BBB and ConsumerAffairs, the other two popular consumer watchdog websites.

Probably because they’re still a relatively young company.

iTrustCapital BBB profile
iTrustCapital BBB profile- source
iTrustCapital has no profile on ConsumerAffairs
iTrustCapital has no profile on ConsumerAffairs

However, iTrustCapital have a profile on Birdeye, with a score of 4.9/5 stars and a whopping 2800+ customer reviews.

iTrustCapital Birdeye profile and positive customer reviews
iTrustCapital Birdeye profile and positive customer reviews- source
iTrustCapital Google my Business Profile and positive reviews
iTrustCapital Google my Business Profile and positive reviews

iTrustCapital Complaints and Negative Reviews- is iTrustCapital Legit or a Scam?


iTrustCapital also have a handful of negative reviews and complaints about them on the popular consumer watchdog websites.

I picked and detailed some right below.

Complaint 1

Here’s someone complaining they had a lot of trouble moving capital from iTrustCapital to some other provider. They say they had a smooth ride with other crypto IRA companies.

Right below is the answer from the company explaining how they contacted the client, they didn’t respond and that’s why there was such a delay in execution.

iTrustCapital complaint and negative customer review example 1
iTrustCapital complaint and negative customer review example 1- source

Complaint 2

Here’s someone who had several transactions with iTrustCapital, each well below $30 000.

But when they checked the transaction history they discovered each transaction was billed at exactly $30 000. The customer wonders how it happened and whether they should move their money elsewhere.

iTrustCapital complaint and negative customer review example 2
iTrustCapital complaint and negative customer review example 2- source

Complaint 3

Here’s someone who complains that in the summer of 2022, the entire iTrustCapital website went down for a full 5 days leaving all investors without access to their money.

It was a scary time for said customer and they hope to never go through something like that again.

The customer also wonders why they can’t have their stocks safely secured and tied to a physical crypto wallet or hardware, instead of keeping it all on their account with iTrustCapital.

The response below from the company indicates they’re just following the law that mandates all IRA accounts must be handled by a custodian, and not by clients.

iTrustCapital complaint and negative review example 3
iTrustCapital complaint and negative review example 3- source

Complaint 4

Here’s someone who complains they’ve had very mixed results when it comes to using their platform and adding funds to it.

At one time they had $6000 “missing” with iTrustCapital, i.e., they sent the money but it took several weeks for the deposit to appear in their account. The customer complains of poor customer service and wishes it were much better.

iTrustCapital review and negative example 4
iTrustCapital review and negative example 4- source

Complaint 5

Here’s someone complaining on Reddit about the lax security iTrustCapital has in place when signing up for their account.

The person says their contact form is very easily phished and could be a liability in the future for both iTrustCapital and anyone who uses that page to open an account with them.

iTrustCapital complaint and negative review posted on Reddit
iTrustCapital complaint and negative review posted on Reddit
iTrustCapital complaints and negative reviews guide for 2024- is iTrust Capital a scam or legit? Click To Tweet

iTrustCapital Review- Scam or Legit (Summary)?


iTrustCapital Review 2024- Scam or Legit?
iTrustCapital Review 2024- Scam or Legit?

  • Name- iTrustCapital.
  • Date founded- 2018.
  • Headquarters- Irvine, California
  • CEO-Todd Southwick
  • BBB score- F.
  • Types of crypto- Bitcoin+ 30+ types of crypto.

iTrustCapital Pros

  • Simple fee structure.
  • Excellent customer support.
  • Plenty of storage options, including cold storage.
  • Overly positive online customer reviews.
  • Only a couple of lawsuits filed against iTrustCapital.
  • Low number of complaints on major consumer watchdog websites.
  • Strong focus on customer education.
  • You can buy gold and silver with this crypto IRA company.
  • Lifetime account support through the user dashboard.

iTrustCapital Cons

  • Very restrictive refund policy.
  • Very young Bitcoin IRA company.
  • Custodial wallet (you don’t control the keys).
  • No mobile app.
  • Limited cryptocurrency selection.

iTrustCapital is a digital asset IRA platform that lets clients buy and sell cryptocurrency and precious metals in their retirement accounts.

iTrustCapital offers several IRA account types but is best known for its “crypto IRAs” which focus on accounts holding cryptocurrencies.

iTrustCapital has some of the lowest fees of any cryptocurrency IRA. If you’re looking for a tax-leveraged cryptocurrency account with good customer service, iTrustCapital is worth a look.

iTrustCapital offer plenty of cryptos to invest in
iTrustCapital offer plenty of cryptos to invest in- source

iTrustCapital also offer a gold and silver IRA option, but I strongly advise you not to open a precious metals IRA account with a crypto IRA company.

It’s because these companies treat gold IRAs as a side dish compared to the main course which is Bitcoin IRA.

Instead, you need a gold IRA company to open a proper gold IRA account. (note: check out my guide to the best gold investment companies to find the best gold IRA provider for you).

The best way for you to start with iTrustCapital IRA is to open an account with them. It’s free and takes less than 2m.

Remember, you can open an account with iTrustCapital without depositing any funds in it.

So, it’s a free exercise that will allow you to get familiar with the dashboard, and properly decide whether you want to buy and trade crypto via iTrustCapital or not.

Open a new account with iTrustCapital
Open a new account with iTrustCapital- source

iTrustCapital review 2024- scam or legit? #goldira #silverira #nikolaroza Click To Tweet

iTrustCapital Lawsuit, Complaints and Reviews Guide- is iTrustCapital a Scam or Legit (Conclusion)?


iTrustCapital is a relatively young crypto IRA company.

They’ve only been sued a handful of times; they have a handful of legitimate customer complaints and negative reviews to their name, and they’re not a scam.

Leave your question in the comment section below if you have experience with iTrustCapital.

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Nikola Roza

Nikola Roza is a blogger behind Nikola Roza- SEO for the Poor and Determined. He writes for bloggers who don't have huge marketing budget but still want to succeed. Nikola is passionate about precious metals IRAs and how to invest in gold and silver for a safer financial future. Learn about Nikola here.

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