Disclosure: Some of the links you’ll encounter are affiliate links. If you click and buy something, I’ll get a commission. If you’re reading a review of some precious metals company, please understand that some of the links are affiliate links that help me pay my bills and write about what I love with no extra cost to you. Thank you!
Note: I am NOT an affiliate for iTrustCapital. What you’ll see below is my honest and unbiased review of iTrustCapital. I did my best to do the company justice, and if you have any experience with it you’re free to share it in the comment section at the bottom of the page. Also, I am an affiliate for Augusta Precious Metals and Birch Gold Group (two excellent gold IRA companies).
So if you see me talking about those two companies in my review, feel free to assume I’m incentivized to do so. I still have and follow strict editorial guidelines when writing content for my blog. I don’t recommend anything unless I think they offer a good service or a product.
Enjoy my iTrustCapital review right below!
iTrustCapital is a company that specializes in Bitcoin and Crypto IRA options.
But, is iTrustCapital a scam? Or are they legit?
Also, are there any lawsuits and complaints against them?
Read my iTrustCapital review for 2024 below to learn everything you need to know about this Bitcoin IRA company.
Here’s the TLDR version of my review in case you’re in a hurry.
iTrustCapital is my top recommendation for Bitcoin IRA providers in 2024. They’re a legitimate company that have very few complaints posted online and thousands of 5-star reviews posted on popular consumer watchdog websites.
Doing business with iTrustCapital is fast, easy, and secure and their helpful customer support will ensure the process goes smoothly with minimum hassle for you.
The best way to start with iTrustCapital is to open a free account with them and start trading with over 30 cryptocurrencies.
You don’t need a lot of money to get started and like I said, you’re more than welcome to open a free account with them and look around the platform at your leisure.
You can use these jump links to my around my iTrustCapital review faster:
- What is iTrustCapital?
- iTrustCapital Pros and Cons
- iTrustCapital Fees and Pricing
- iTrustCapital Customer Support
- Is iTrustCapital Legit? Are They a Scam? What are Their Scores on Popular Consumer Watchdog Websites?
- iTrustCapital Review 2024 FAQ
Table of Contents
What is iTrustCapital?
- Name- iTrustCapital.
- Date founded- 2018.
- Headquarters- Irvine, California
- CEO-Todd Southwick
- Types of crypto- Bitcoin+ 30+ types of crypto+ gold and silver.
iTrustCapital is a digital asset IRA platform that lets clients buy and sell cryptocurrency and precious metals in their retirement accounts.
iTrustCapital offers several IRA account types but is best known for its “crypto IRAs” which focus on accounts holding cryptocurrencies.
They have some of the lowest fees of any cryptocurrency IRA.
If you’re looking for a tax-leveraged cryptocurrency account with good customer service, iTrustCapital is worth a look.
iTrustCapital also offer a gold and silver IRA option, but I strongly advise you not to open a precious metals IRA account with a crypto IRA company. It’s because these companies treat gold IRAs as a side dish compared to the main course which is Bitcoin IRA.
Instead, you need a gold IRA company to open a proper gold IRA account. (note: check out my guide to the best gold investment companies to find the best gold IRA provider for you. Also read my guide to avoiding gold IRA scams here.).
iTrustCapital Pros and Cons
| Pros | Cons |
|---|---|
| Simple fee structure | Very restrictive refund policy |
| Excellent customer support. | Very young Bitcoin IRA company |
| Plenty of storage options, including cold storage | Custodial wallet (you don't control the keys) |
| Overly positive online customer reviews | No mobile app |
| Low number of complaints on major consumer watchdog websites | Limited cryptocurrency selection |
| Strong focus on customer education | / |
| You can buy gold and silver with this crypto IRA company | / |
| Lifetime account support through the user dashboard. | / |
iTrustCapital Pros
- Simple fee structure.
- Excellent customer support.
- Plenty of storage options, including cold storage.
- Overly positive online customer reviews.
- Low number of complaints on major consumer watchdog websites.
- Strong focus on customer education.
- You can buy gold and silver with this crypto IRA company.
- Lifetime account support through the user dashboard.
Simple Fee Structure
Some IRA companies (both gold IRA and crypto IRA) have very convoluted pricing and fee structure. As if they’re trying to hide it.
iTrustCapital is clear with their fee structure and you will always know what you’re paying and why. Click here to see iTrustCapital’s fees.
Excellent Customer Support
iTrustCapital have excellent customer service and support. There are many ways to contact them even before you become a customer of theirs.
And after you’ve become their customer you’ll have as much assistance you need for the lifetime of your account.
I talk about their customer service in this part of my review (jump link)
Plenty of Storage Options, Including Cold Storage
iTrustCapital work with Fortress Trust, a premiere custodial service specialize in holding digital assets. Fortress utilizes proprietary technology to custody digital assets, including BitGo and Fireblocks.
At customer request iTrustCapital can provide cold storage for better security of their digital assets.
Overly Positive Online Feedback and Customer Reviews
iTrustCapital are a beloved company in the crypto IRA space. They have thousands of positive customer reviews and testimonial on popular consumer watchdog websites.
Take a look:
| Consumer Watchdog Websites | Number of reviews | Score | Number of complaints in the past 12 months |
|---|---|---|---|
| BBB | 2 customer reviews | 1.5/5 | None or very few complaints |
| Trustlink | No profile | No profile | None or very few complaints |
| ConsumerAffairs | None or very few complaints | ||
| Google My Business | 831 customer reviews | 4.8/5 | None or very few complaints |
| Trustpilot | 3143 customer reviews | 4.8/5 | None or very few complaints |
Low Number of Complaints on Major Consumer Watchdog Websites
iTrustCapital have low number of complaints and negative reviews on popular consumer watchdog websites. Click here to see their scores and rating
This is always a good sign of the company’s legitimacy.
Another clear sign is that they’re promptly responding to customer complaints on BBB and resolving those disputes before they create headache for both iTrustCapital and the customer.
Strong Focus on Customer Education
iTrustCapital are a legit company. They’re not just trying to sell to you no matter what. They don’t want you uniformed and uneducated.
Instead, they want to educate you so you can make the decision that’s best for you.
In their site’s menu you can see the “Learn” tab. Click it and you see iTrustCapital offers a whole knowledge center, video playlists and also a glossary of the most important terms.
Peruse these resources and you’ll become a crypto IRA expert in no time.
You can Buy Gold and Silver Bullion with this Crypto IRA Company
I think the best way to open a gold IRA is with a gold dealer that specializes in gold IRAs, (see my list of the best gold IRA companies here). The level of support you can get from a purely gold IRA company is unmatched.
That said, iTrustCapital is an excellent choice if you want to invest in in Bitcoin, various cryptocurrencies and gold and silver all at once and together.
iTrustCapital Cons (Complaints)
- Very restrictive refund policy.
- Very young Bitcoin IRA company.
- Custodial wallet (you don’t control the keys).
- No mobile app.
- Limited cryptocurrency selection.
Complaint 1- Very Restrictive Refund Policy
iTrustCapital have a very restrictive refund policy.
iTrustCapital’s refund policy is that they’ll refund fees if an account is canceled because the account was not funded. If there is a balance, a support representative can coordinate a transfer, and there are no fees after the assets are transferred out.
Complaint 2- Very Young Bitcoin IRA Company
iTrustCapital were founded in 2018 making them only 6 years old at time I’m writing this review. 6 years is enough time to prove themselves and iTrustCapital have proven their legitimacy and the quality of service offered.
That said, in any market and industry the company’s old age acts as a strong signal for the business’s legitimacy and good standing with their customers.
With only 6 years in the game iTrustCapital still have to prove themselves. So far they’ve done an excellent job and through them hundreds if not thousand of people have invested in digital IRAs.
Complaint 3- Custodial Wallet (You Don’t Control the Keys)
iTrustCapital don’t allow you to hold your digital assets in your personal wallet. Instead, a third party (custodian) has to hold them for you.
iTrustCapital’s preferred custodian is Fortress Trust, one of the best custodial services for digital IRAs and assets.
Complaint 4- No Mobile App
iTrustCapital have a very usable website, on both mobile and desktop. However, they lack a dedicated mobile app to use exclusive on mobile phones.
It’s a missed opportunity as many people exclusively use their phones to browse the web, and to them mobile apps are obviously very important.
Complaint 5- Limited Cryptocurrency Selection
iTrustCapital offer 34+ cryptocurrencies you can trade with inside the platform. This is a decent number, but a rival company like Bitcoin IRA offers more than 60 different cryptos to trade with.
Read my Bitcoin IRA review here.
iTrustCapital review 2024- the Company's Cons Explained! #goldira #silverira #nikolaroza Click To TweetiTrustCapital Fees and Pricing
iTrustCapital do not have a monthly or yearly maintenance fees to utilize their platform.
They do have some fees though and these are:
- 1% Transaction Fee for the buying and/or selling of cryptocurrencies;
- $50 over spot, per ounce for Gold;
- $2.50 over spot, per ounce of Silver.
Should You Open a Gold IRA with iTrustCapital?
iTrustCapital are primarily a crypto IRA company. That’s their forte and the area they excel in.
They also offer the option of opening a gold IRA with them. If you’re going to open a gold IRA with a Bitcoin IRA company, then iTrustCapital is the business to do it with.
You will be catered to accordingly and be a happy customer.
According to iTrustCapital:
“iTrustCapital utilizes VaultChain™, investment-grade gold and silver held physically at the Royal Canadian Mint with ownership managed via a secure blockchain distributed ledger. iTrustCapital clients can buy and sell gold & silver 24/7. Clients place transactions through iTrustCapital’s platform which executes through precious metals leader Kitco.”
That said, iTrustCapital only offer gold and silver IRAs and they don’t sell platinum and palladium bullion.
So, you’ll need to look elsewhere if you want to buy platinum and palladium coins and bars.
I recommend you check out my Birch Gold Group review and my Oxford Gold Group review because both Birch Gold and Oxford Gold sell bullion made from these two types of precious metals.
Other three gold IRA companies to consider if you’re looking for a pure precious metals IRA company are Augusta Precious Metals (read my Augusta Precious Metals review), Goldco Precious Metals (read my Goldco Precious Metals review), and American Hartford Gold (read my American Hartford Gold review here).
iTrustCapital Customer Support
iTrustCapital have excellent customer service with many ways of contacting them.
The best way to get in touch with iTrustCapital is via telephone. Contact them on (562) 600-8399 to get your questions answered.
The second best way is to contact them via their contact form.
Other ways to contact iTrustCapital are via their official social media profiles.
- iTrustCapital official Twitter profile.
- iTrustCapital official LinkedIn profile.
- iTrustCapital official Facebook profile.
Note: Contacting iTrustCapital via social media is reserved for trivial questions you have about investing in Bitcoin and other cryptocurrencies.
For more serious matters your best bet is to call them or send them a message via their site’s contact form.
iTrustCapital Lawsuits
While doing my research I found only two lawsuits iTrustCapital were involved in.
I detail these below with reference links and screenshots if you want to investigate further.
Lawsuit 1- RDI FINANCIAL LLC VS. ITRUST CAPITAL, INC.
On August 12, 2020, the company RDI Financial LLC initiated a lawsuit for breach of contract against the company iTrust Capital, Inc. RDI Financial filed the lawsuit in the Orange County Superior Courts, specifically the West Justice Center location in Orange, California. The court has not yet classified the current status of the case.
Lawsuit 2- RUINING NUNGARAY VS. ITRUST CAPITAL, INC.
On November 1st, 2022, Ruining Nungaray brought a labor-related lawsuit against ITrust Capital, Inc. This lawsuit, whose details are not specified by the court record, was filed at the Orange County Superior Courts in the Orange County Civil Complex Center located in Orange, California. The current status of this case is undetermined.
Note: no more information is available online about this trial against iTrustCapital. Once more is surfaces I’ll make sure to update my review here.
Note: iTrustCapital is a young crypto IRA company and that’s part of the reason why there are only 2 lawsuits filed against them so far (the other part is that they’re a reputable and legit business).
However, over time it’s a virtual guarantee they’ll get sued some more and once that happens I’ll make sure to update my guide here.
Is iTrustCapital Legit? Are They a Scam? What are Their Scores on Popular Consumer Watchdog Websites?
iTrustCapital are not a scam. They are a legit Bitcoin IRA company with excellent scores on Trustpilot, Google My Business and other popular consumer website.
Take a look:
| Consumer Watchdog Websites | Number of reviews | Score | Number of complaints in the past 12 months |
|---|---|---|---|
| BBB | 2 customer reviews | 1.5/5 | None or very few complaints |
| Trustlink | No profile | No profile | None or very few complaints |
| ConsumerAffairs | None or very few complaints | ||
| Google My Business | 831 customer reviews | 4.8/5 | None or very few complaints |
| Trustpilot | 3143 customer reviews | 4.8/5 | None or very few complaints |
Note: for some reason, iTrustCapital has no reviews on BBB and ConsumerAffairs, the other two popular consumer watchdog websites.
Probably because they’re still a relatively young company.
However, iTrustCapital have a profile on Birdeye, with a score of 4.9/5 stars and a whopping 2800+ customer reviews (at the time of me writing this review).
What about iTrustCapital’s Negative and Bad Customer Reviews? Do They Exist?
Negative and bad reviews about iTrustCapital exist online, but I purposefully didn’t include them here in my review.
Why?
Because a large chunk (not all of them) of them are fake reviews posted to harm iTrustCapital’s reputation.
Remember that iTrustCapital is a Bitcoin and crypto IRA company operating in the digital IRA niche. This niche is very competitive and unethical marketing practices are common among competitors.
Posting fake customer reviews is one such tactic.
I’m not saying all of the bad reviews you can find are fake, but it’s impossible to discern which negative reviews are real and which are fake. So, I played it safe by including only positive testimonials here.
If you want to find negative reviews and complaints about iTrustCapital, all you need to do is go to Google or Bing and search queries like “iTrustCapital negative reviews,” “iTrustCapital negative review,” “iTrustCapital complaints,” “iTrustCapital bad reviews,” “iTrustCapital bad review,” “iTrustCapital reviews and complaints,” and similar.
You can find this info easily, just be aware that the content you’re reading could very well be fake, AI-generated, and definitely inaccurate.
You can click here to jump to the section of my review where I explain the common complaints about iTrustCapital that you need to be aware of to truly make up your mind.
And to show you that iTrustCapital is a legitimate Bitcoin IRA company, here are some of the resolved complaints they’ve received on their BBB profile.
You can see how the company is quick to respond to customer complaints and do everything they can to solve them successfully. BBB-complaint-responsiveness is a hallmark of a legitimate business.
For example:
Here’s someone complaining about the unexpected 401k conversion fee of $75. The customer’s issue is that no one told them about this fee, and they spoke to several people from iTrustCapital.
The customer demands a full refund and later they posted on BBB that they’re satisfied with the company’s prompt response.
Here’s another example. This person had a lot or trouble transferring money to iTrustCapital. Their seems to have been some kind of a delay where the money was sent but it was stuck at “pending” for a long time.
iTrustCapital successfully resolved this issue and the customer indicated they’re happy with the company’s response.
iTrustCapital Review- Scam or Legit (FAQ)?
Who is the Owner of iTrustCapital?
The owners of iTrustCapital are Todd Southwick and Blake Skadron.
Where is iTrustCapital Located? Where are their Headquarters?
iTrustCapital headquarters is located in 18300 Von Karman Ave, Irvine, CA 92612.
What are the Ways to Fund my iTrustCapital IRA Account?
The ways to fund iTrustCapital accounts are via IRA transfers and employer plans.
Any existing IRA can be transferred. (Traditional, Roth, SEP, Simple, Inherited). And once you leave your job for any reason, you can rollover your retirement plan. (401k, 403b, TSP, 457)
How Do I Buy Bitcoin With iTrustCapital?
You can buy Bitcoin with iTrustCapital by opening an account and purchasing Bitcoin within the platform.
Can I Buy Ethereum With iTrustCapital?
You can buy Ethereum with iTrustCapital. iTrustCapital shows you the daily price of this cryptocurrency and you can trade freely with it inside the platform.
Note: the cryptocurrencies iTrustCapital makes available to you within the platform are: Bitcoin, Ethereum, Solana, XRP, Cardano, Avalanche, Dogecoin, Shiba Inu, Polkadot, Chainlink, Polydot, Bitcoin Cash, Uniswap, Litecoin, yearn.finance, Sushi, Basic Attention, Compound, Curve DAO, EOS, Chiliz, Tezos, Axie Infinity, Sandbox, Quant, Gala, Aave, Flow, Maker, Hedera, Stellar, The Graph, Cosmos.
iTrustCapital doesn’t include every possible cryptocurrency within their platform because not every type of crypto is supported by the partners they work with.
Does iTrustCapital Offer Free Bitcoin When Opening an Account With Them?
Yes, iTrustCapital offers a $100 Bitcoin reward when you open a Crypto IRA and fund it.
What is the Refund Policy of iTrustCapital?
iTrustCapital’s refund policy is that they’ll refund fees if an account is canceled because the account was not funded. If there is a balance, a support representative can coordinate a transfer, and there are no fees after the assets are transferred out.
What is the Minimum Investment With iTrustCapital?
The minimum investment to open an iTrustCapital account is $1,000. There is no maximum amount for IRA transfers or qualified plan rollovers. Each additional cash contribution has a minimum of $500.
If you are eligible to contribute, the annual limit for Roth and Traditional IRAs in 2023 is $6,500 if you are under the age of 50 or $7,500 if you are over 50.
The annual limit for Roth and Traditional IRAs in 2024 is $7,000 if you are under the age of 50 or $8,000 if you are over 50.
What is the Maximum Investment With iTrustCapital?
The maximum annual contribution is based on IRS’s limitations.
Does iTrustCapital Offer Asset Insurance?
iTrustCapital offers asset insurance up to the maximum permitted by federal regulation.
Does iTrustCapital Sell Platinum Coins and Bars?
iTrustCapital don’t sell platinum coins and bars.
They only sell gold and silver.
Does iTrustCapital Sell Palladium Coins and Bars?
iTrustCapital don’t sell palladium coins and bars.
They only sell gold and silver.
Does iTrustCapital Sell Numismatic Coins?
iTrustCapital don’t sell numismatic coins.
They only sell gold and silver.
What is the Withdrawal Process at iTrustCapital?
Here’s how to withdraw money from iTrustCapital:
- Log in to your account
- Navigate to the withdrawal section
- Click Withdraw
- Enter the amount you want to withdraw
- Provide your bank information
Can I Transfer My Crypto From Other Provider
Yes, you can transfer your crypto from other Bitcoin IRA providers. This is known as an in-kind transfer, and in most cases, you do not have to liquidate your investment to move it.
iTrustCapital Review 2024 FAQ- Scam or Legit? #bitcoinira #cryptoira #goldira #nikolaroza Click To TweetiTrustCapital Review 2024- is iTrustCapital a Scam or Legit (Conclusion)?
My iTrustCapital review for 2024 is now over.
iTrustCapital is a relatively young crypto IRA company.
Still, they’ve gotten hundreds of positive customer reviews on popular consumer watchdog websites.
They’ve only been sued a handful of times; they have a handful of legitimate customer complaints and negative reviews to their name, and they’re not a scam.
Leave your question in the comment section below if you have experience with this excellent crypto IRA company.
iTrustCapital Review 2024- Is iTrustCapital a Scam or Legit (Complaints and Lawsuits Included)?
iTrustCapital is one of the best crypto IRA companies operating in the US. Helpful customer support plus a breeze of a process make iTrustCapital an excellent choice for American savers looking to open digital IRAs and diversify with Bitcoin and other type of cryptocurrencies.
Product Brand: iTrustCapital
Product Currency: USD
Product Price: 50
Product In-Stock: InStock
4.8
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Nikola Roza
Nikola Roza is a blogger behind Nikola Roza- SEO for the Poor and Determined. He writes for bloggers who don't have huge marketing budget but still want to succeed. Nikola is passionate about precious metals IRAs and how to invest in gold and silver for a safer financial future. Learn about Nikola here.
