SEMrush Customer Support Guide- Learn how to Get Help from SEMrush When You Need it!

Disclosure (full version here): Some of the links you’ll encounter are affiliate links. If you click and buy something, I may get a commission. Thank you! 

In this article you will learn about SEMrush customer support and how to contact them when you need help with your SEMrush subscription or anything else SEMrush related.

Keep reading to learn more!

SEMrush customer support
SEMrush customer support – learn how to get help!

SEMrush Customer Support – What are the Best Ways to Contact SEMrush t Get Help?


There are several ways to contact SEMrush customer support and they’re all covered below. Also, most of the problems you have you can solve easily by learning more about SEMrush.

That’s also covered below:)

#1- SEMrush Contact Support Page

The best way to contact customer support is to first create a free SEMrush account, then log into the SEMrush dashboard.

Once you are there, in the lower right corner there will be an orange question mark icon.

Contact SEMrush support via SEMrush dashboard

Click on that icon and go to the “contact support” page. After that select type of your problem that you have and ask your question.

SEMrush contact supprt page

#2- SEMrush Live Chat

SEMrush live chat is best for problems that you feel can be solved quickly, by a qualified SEMrush emploeyee.

Again, from the SEMrush dashboard click on the orange question mark icon and select “live chat”.

SEMrush live chat

Then you can either search their knowledge base for answers to your questions, or opt to ask a question.

Ask a question to the SEMrush staff

#3- You can ask the SEMrush team on their social media to help you

To my opinion, the easiest way to contact the SEMrush team for help is through social media.

Here are their profiles, though I recommend you contact them via Twitter where they’re the fastest to respond.

  • Facebook- https://www.facebook.com/Semrush/
  • Twitter- https://twitter.com/semrush
  • Instagram- https://www.instagram.com/semrush/
  • LinkedIn- https://www.linkedin.com/company/semrush

This is the slowest and most fillable way though. There’s no guarantee they’ll respond promptly. they also don’t respond to DM’s on Twitter so don’t even bother.

SEMrush Customer Support Guide FAQ- Your Questions Answered!


SEMrush customer support FAQ

My FAQ section below answers the questions you have about contacting SEMrush team to get help.

#1- I Have a Problem With SEMrush Free Trial? How Can I get Help The Fastest?

If you’re having problems with your SEMrush free trial, the fastest ways to get help are (in this order):

  • SEMrush live chat;
  • SEMrush contact form page;
  • SEMrush social profiles.

#2- I Have a Problem With SEMrush Lifetime Deal? How Can I get Help The Fastest?

If you’re having problems with your SEMrush lifetime deal, the fastest ways to get help are (in this order):

  • SEMrush live chat;
  • SEMrush contact form page;
  • SEMrush social profiles.

#3- I Took Advantage of SEMrush Black Friday Offer, but was Charged the full Price. How Can I get Help From SEMrush About This?

The fastest ways to get help (in this order) with taking advantage of the SEMrush Back Friday deal are:

  • SEMrush live chat;
  • SEMrush contact form page;
  • SEMrush social profiles.

#4- I’m an Affiliate for SEMrush and I Have a Problem With SEMrush Affiliate Program? How Can I get Help The Fastest?

If you’re having problems with SEMrush partner program, the fastest ways to get help are (in this order):

  • SEMrush live chat;
  • SEMrush contact form page;
  • SEMrush social profiles.

Pro tip: SEMrush affiliate team has a special Twitter (@SemrushAP) handle where you can reach out to them to ask for help.

SEMrush affiliate program Twitter page

#5- I Have a Problem With Billing. How Can I Ask SEMrush for Pricing Help?

If you’re having problems with SEMrush pricing and billing, the fastest ways to get help are (in this order):

  • SEMrush live chat;
  • SEMrush contact form page;
  • SEMrush social profiles.

#6- I Downloaded the Cracked Version of SEMrush and it’s not Working. How Can I Get Help from SEMrush?

There is no valid and working cracked SEMrush version to download. You’ve probably downloaded some viruse or malware and I strongly suggest you get rid of it as fast as possible. Also use a quality antivirus software to check your site for hacks and trojans.

My advice here is to open a free SEMrush account and then ask for help via their contact form page which you can access from the SEMrush dashboard.

SEMrush Customer Support Guide (Conclusion)


SEMrush customer support is excellent and available to everyone who has a problem with their SEMrush account.

Please don’t hesitate to contact their support if you need any help.

You will get it.

You can also comment down below if you had some experience with SEMrush customer support or if you have any questions or suggestions.

Thank you!

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