SEMrush Refund Policy in 2023- Everything You Need to Know
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Not satisfied with SEMrush and want your money back?
This article is the place to be because here you will learn about SEMrush’s refund policy and how to get a refund.
Let’s get started!
What is SEMrush Refund Policy?
According to the SEMrush refund policy, you can cancel your subscription anytime you want without any obligation.
But the same refund policy says you can get your full refund only if you cancel your SEMrush subscription in the first 7 calendar days of your subscription.
Your money will be refunded immediately, and within 30 days at the latest.
Bottom line: you have 7 calendar days (168h) to cancel SEMrush and get a refund. If, for example, you cancel your subscription after 15 days, you can’t get your refund.
Learn below how to get your money back from SEMrush.
How to Request a Refund From SEMrush (Tutorial)?
How to request a refund from SEMrush (step-by-step tutorial)?
- Step #1– Send your cancelation request to SEMrush to this email (mail@semrush.com);
- Step #2– wait for their reply about processing your refund request;
- Step #3– wait for your refunded money to land back into your bank account (it can take up to 30 days).
You can request a refund from SEMrush in 3 simple steps:
Step #1– Send your cancelation request to this email mail@semrush.com. You need to send the refund request email from the same email address you used to get a premium SEMrush subscription.
Step #2- next, they will reply to you that they received your request and will process it.
To cancel your account and give you a refund, SEMrush will need this information:
- login name;
- billing information;
- and your comment on why you’re canceling (optional).
If you send SEMrush customer support a cancelation request from another email address before issuing you a refund they’ll ask you for additional information such as the last 4 digits of the credit card you used, registered email, billing date…
Step #3- After you requested your refund, your money will be back on your bank card within 30 days, usually much sooner.
And that’s how you get a refund from SEMrush.
Learn How to Request a Refund from SEMrush here! Click To TweetSEMrush Refund Policy FAQ
My guide to SEMrush refund policy would be incomplete without a thorough FAQ section.
The answers to your questions are below.
#1- What is SEMrush Refund Policy?
According to SEMrush cancellation and refund policy, you may request a full refund within the first 7 calendar days of activating one of the SEMrush premium plans.
#2- Does SEMrush Issue Refunds for SEMrush Pro Plan?
SEMrush does issue refunds for the SEMrush Pro plan. You have 7 days to request a refund and then your money will be refunded within 30 days.
#3- Does SEMrush Issue Refunds for SEMrush Guru Plan?
SEMrush does issue refunds for the SEMrush Guru plan. You have 7 days to request a refund and then your money will be refunded within 30 days.
#4- Does SEMrush Issue Refunds for SEMrush Business Plan?
SEMrush does issue refunds for the SEMrush Business plan. You have 7 days to request a refund and then your money will be refunded within 30 days.
#5- Does SEMrush Issue Refunds for SEMrush Custom Plan?
SEMrush issues refunds for SEMrush Custom plan, but you will have to negotiate refund terms when you negotiate your SEMrush Custom plan.
#6- How Long Will it Take To Get My Money Back from SEMrush?
SEMrush will process your refund request within 3 calendar days, and you will have your money back within 30 calendar days.
#7- Can SEMrush Refuse to Issue a Refund?
SEMrush can refuse to issue a refund if they notice a suspicious pattern of repeated registrations for paid services which are then followed by subscription cancellation and refund requests.
They may also ban you from the product altogether, meaning you won’t be able to open any kind of SEMrush account, free or paid.
#8- Will I Be Able to Remove My Card After I’ve Requested a Refund?
You will not be able to remove the card you used to set up your SEMrush account. This is because SEMrush wants to prevent abuse where one person uses the same credit card to open up dozens or many active SEMrush subscriptions.
#9- Will I Get My Money Back if I Don’t Specify the Reason I’m Asking for a Refund?
You will get a full refund even if you don’t specify the reason why you’re canceling the SEMrush subscription. That user feedback is optional and they ask for it so they can spot problems and improve their services even more.
#10- I’ve Activated a Free Trial With SEMrush. Can I Request a Refund?
You can’t request a refund on SEMrush free trial because their trial offer costs nothing to activate. You don’t have to pay anything during the free trial run, hence there’s nothing to request to be returned to you.
Just don’t forget to cancel your account before the free trial is over so you don’t get charged unexpectedly.
#11- Will I Get a Refund from SEMrush if I Used a Coupon Code?
You will get a refund from SEMrush even if you activated your subscription by using a coupon or discount code.
You can learn about SEMrush coupon code here!
#12- Where Can I Learn More About SEMrush Money Back Policy and Pricing?
You can read my SEMrush pricing tutorial to learn more about their money-back policy and pricing strategy.
#13- Where Can I Find SEMrush Terms of Service to Read About Their Money-Back Policy?
You can find the SEMrush Terms of Services on the URL below:
#14- Do Other SEO Tools and SEMrush Competitors Offer Money Back Guarantees?
Most major SEO tools and SEMrush competitors offer money-back guarantees (with a few notable exceptions seen in the table below). This is because having legit refund policies in place is the industry’s standard and no legit SEO/SEM tool can afford to not offer any type of refund guarantee.
These are the major SEMrush alternatives that offer/don’t offer refund guarantees to potential customers.
- (No) Google Analytics (SEMrush vs Google Analytics guide)
- (No) Google Search Console (SEMrush vs Google Search Console guide)
- (Yes) SE Ranking (SEMrush vs SE Ranking guide)
- (Yes) Yoast SEO (SEMrush vs Yoast SEO guide)
- (Yes) SpyFu (SEMrush vs Spyfu guide)
- (No) Serpstat (SEMrush vs Serpstat guide)
- (Yes) Majestic SEO (SEMrush vs Majestic SEO guide)
- (No) Ahrefs (SEMrush vs Ahrefs guide)
- (Yes) UberSuggest (SEMrush vs UberSuggest guide)
- (No) Moz (SEMrush vs Moz guide)
- (Yes) Screaming Frog (SEMrush vs Screaming Frog guide)
- (No) Answer the Public;
- (No) Long Tail Pro (SEMrush vs Long Tail Pro guide)
- (No) BuzzSumo (SEMrush vs BuzzSumo guide)
- (Yes) Mangools;
| SEO Tool | Refund Guarantee | Duration |
|---|---|---|
| SEMrush | Yes | 7 days |
| Moz | No | / |
| Ahrefs | No | / |
| Majestic SEO | Yes | 7 days |
| Serpstat | No | / |
| Ubersuggest | Yes | 30 days |
| Mangools | Yes | 48h |
| Long Tail Pro | No | / |
| BuzzSumo | No | / |
| Google Search Console | No | / |
| SE Ranking | Yes | 14 days |
| Google Analytics | No | / |
| Answer the Public | No | / |
| Screaming Frog | Yes | 14 days |
| Yoast SEO | Yes | 30 days |
| Spyfu | Yes | 30 days |
SEMrush Refund Policy (Conclusion)
SEMrush refund policy is in place for you to have peace of mind knowing you can get a refund if you’re not satisfied with your premium SEMrush account.
That is unlikely to happen though. SEMrush is the best SEO software on the market, and it’s only getting better with time.
Let me know what you think in the comment section below.
Nikola Roza
Nikola Roza is an affiliate marketer and blogger behind Nikola Roza- SEO for the Poor and Determined. He writes for bloggers who don't have huge marketing budgets and who still want to carve out a niche online and a better life for themselves. Learn about Nikola here, or read his blog posts and guides here.