Preserve Gold Review 2026: Legit or Scam? BBB and Reddit Ratings, Fees, Honest Customer Reviews and Complaints Explained!

Preserve Gold is a U.S.-based precious metals firm founded in 2022 by Daniel Boston, a former senior account executive at Lear Capital. It helps customers invest in physical gold, silver, platinum, and palladium, primarily through self-directed IRAs and direct purchases. The company is viewed as legitimate rather than a scam, with leadership including CEO Jennifer Reubel.

Preserve Gold holds a BBB A+ rating with over 100 reviews and is also highly rated across platforms like Trustpilot, ConsumerAffairs, and Google, where most customer feedback is positive. Preserve Gold’s customers include retirement investors and individuals seeking inflation protection and portfolio diversification.

Opening a gold IRA fees with Preserve Gold include a one-time IRA setup charge, annual storage and custodial fees, wire fees, along with bullion markups typically around 3–5%. Minimum investment is $10,000. The company offers free shipping, insurance, and a 1% bonus in metals on qualifying purchases.

Preserve Gold provides strong customer support, educational resources, and a buyback program with no added liquidation fees, but has drawbacks such as no crypto IRAs, ETFs, exotic metals, or international shipping, plus a strict refund policy.

What is Preserve Gold? Are They Scam? Or are They a Legitimate and Reputable Gold Investment Company?

Preserve Gold is a US-based precious-metals investment company that helps individuals purchase physical precious metals and establish self-directed retirement accounts backed by eligible gold and other approved metals as a diversification strategy. Preserve Gold isn’t a scam, but a legitimate and reputable gold IRA company from the United States.

Daniel Boston founded Preserve Gold in 2022 and so far they’ve helped thousands of Americans hedge against inflation and fiat currency devaluation and diversify their portfolios with eligible precious metal bullion.

Preserve Gold’s typical users include retirement investors, long-term savers, and individuals seeking financial security through portfolio diversification.

Name	Preserve Gold
Website	https://preservegold.com
Date founded	2022
BBB score and rating	A+
Location and headquarters	21700 Oxnard Street, Suite 430 Woodland Hills, CA 91367
Additional offices	/
Founder	Daniel Boston
CEO	Jennifer Reubel
Precious metals	Gold, silver, platinum and palladium.
Industry and service focus	Gold coins, gold IRA, palladium coins, platinum coins, precious metals investing, rare coins, silver coins, silver IRA.
Endorsements	Dr. Phil McGraw, Charlie Kirk, Howie Mandel, and Chuck Holton.

Does Preserve Gold Have a BBB Profile? What’s Their Score and Rating?

Yes, Preserve Gold has a BBB (Better Business Bureau) profile and their rating is A+ based on 113+ customer reviews. Preserve Gold was accredited by the BBB on 9/5/2022 and BBB has registered Preserve Gold under Precious Metal Dealers, Bullion Coin Dealers, Gold Sellers and Silver Sellers categories.

What are the Fees of Opening a Gold IRA With Preserve Gold?

Preserve Gold’s IRA-opening fees are $50 account setup fee (one time expense), $100 to $300 per year storage fee, $100/yr custodial fee and $25 wire fee when you initiate a wire transfer to fund a precious metals IRA or purchase physical precious metals.

Preserve Gold’s fees and pricing structure are flat and they don’t change as the value of your IRA changes. You always pay the same regardless of your investment’s size.

Preserve Gold offer 100% free shipping and insurance on qualified orders and generally ship metals within two days of payment clearing. There’re typically no additional shipping costs for customers.

As courtesy to new customers Preserve Gold covers the administration fee for the first five years of your account. This offer is valid for accounts that qualify based on their new IRA’s size. Preserve Gold doesn’t go into detail about this discount on their website so you need to contact their sales agent and discuss it with them.

What are the Fees of Buying Physical Precious Metals from Preserve Gold?

The fees for buying physical precious metals from Preserve Gold’ are the live metal spot price at the moment of purchase+ markup (premium)+ payment-method’s processing fee.

Preserve Gold’s bullion markup ranges from 3% to 5% over spot price for IRA purchases, but you’ll need to ask their sales agent for more details.

How to Open a Gold IRA (Precious Metals IRA) With Preserve Gold?

To open a gold IRA/precious metals IRA with Preserve Gold you should follow the three steps below.

First, reach out to a Preserve Gold precious metals IRA expert by calling (877) 444-0923. Their sales agent will help you complete the necessary paperwork to start your IRA with full legal compliance and without taxes and penalties.

Second, fund your new IRA by performing a 401(k)-to-Precious Metals IRA rollover, a direct transfer, or by choosing another funding method like paying with cash.

Third, purchase your IRA-eligible precious metal bullion with the help of Preserve Gold’s experts. You can invest in gold coins, silver bars, or platinum and palladium. Your IRA metals will be securely stored and insured in a trusted depository, such as the Delaware Depository, International Depository Services, or Texas Precious Metals Depository.

What is the Minimum Investment Amount When Opening a Gold IRA With Preserve Gold?

$10,000 is the minimum investment amount needed when opening a gold IRA with Preserve Gold.

Preserve Gold’s minimum investment requirement for opening gold IRAs makes it accessible to American investors. $10,000 pales in comparison to $50,000 required by Augusta Precious Metals. But at the same time $10,000 is 2x larger than $5,000 needed to invest with Noble Gold Investments.

All three businesses are legitimate gold investment companies, but they’re not equally accessible to everyone. Augusta caters to high-end investors, Noble Gold caters to everyone, and Preserve Gold falls in the middle.

Which Products Does Preserve Gold Sell?

Preserve Gold sells gold, silver, platinum and palladium products. This company offers a wide range of coins and bars made from these metals.

Platinum and palladium coins and bars Preserve Gold sells are Platinum American Eagle, Platinum War of 1812, Platinum Kangaroo, Platinum Koala, Platinum Britannia, Platinum Bars, Palladium Bermuda Sea Venture, Palladium Maple Leaf, Palladium Bars.

Bullion Preserve Gold sells is clearly divided between those that are IRA approved and those that aren’t so you won’t have problems when buying these coins and bars.

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Preserve Gold Complaints, Customer Reviews and Testimonials

Preserve Gold has accumulated hundreds of positive customer reviews and testimonials along with a handful of complaints on major consumer watchdog websites.

Consumer Watchdog Websites	Number of customer reviews	Score	Number of customer complaints in the past 12 months
BBB	113+	A+	None or very few complaints
Trustlink	/	/	No profile
ConsumerAffairs	304+	5/5	None or very few complaints
Google My Business	165+	4.8/5	None or very few complaints
Trustpilot	163+	4.9/5	None or very few complaints

What is Preserve Gold’s TrustPilot Score? Are the Customer Reviews and Rating Positive or Negative?

Preserve Gold’s TrustPilot score is 4.9/5 based on 163+ customer reviews (as of writing my Preserve Gold review for 2026). Nearly all customer reviews are positive with only a handful of complaints, negative reviews and testimonials.

What is Preserve Gold’s ConsumerAffairs Score? Are the Customer Reviews and Rating Positive or Negative?

Priority Gold’s ConsumerAffairs score is 5/5 based on 304+ customer reviews (as of writing my Preserve Gold review for 2026). Nearly all customer reviews are positive with only a handful of complaints and negative reviews and testimonials.

What is Preserve Gold’s Trustlink’s Score? Are the Customer Reviews and Rating Positive or Negative?

Preserve Gold doesn’t have a Trustlink profile which means thy have no customer reviews and ratings.

What is Preserve Gold’s Google Business Profile Score? Are the Customer Reviews and Rating Positive or Negative?

Preserve Gold’s Google Business profile score is 4.8/5 based on 165+ customer reviews (as of writing my Preserve Gold review for 2026). Nearly all customer reviews are positive with only a handful of complaints and negative reviews and testimonials.

Preserve Gold’s Customer Reviews and Testimonials- A Snapshot

Preserve Gold’s customer complaints and reviews are scattered across multiple consumer watchdog websites. Below is a snapshot of a customer sentiment towards this gold dealer company. I focused on the negative reviews, but most customer reviews Preserve Gold has gotten are either positive or highly positive.

Here’s a first-time Preserve Gold customer who complains it took the company nearly a month to ship the silver bullion they bought.

Here’s a Preserve Gold’s customer who says the company’s margins are too high.

Here’s someone who called the company once to inquire and then Preserve Gold started incessantly calling them even after they’ve blocked several of their numbers.

Below the complaint is an unhelpful, generic response from someone over at Preserve Gold.

Here’s someone who warns against buying from Preserve Gold, calling the entire gold IRA industry predatory. They cite a 9.5% markup over spot price on gold bullion, vague buyback terms, hidden pricing, and high-pressure “education” tactics. They urge others to avoid converting IRA savings to gold here and instead use transparent, honest bullion dealers with visible pricing.

Here’s someone who blocked Preserve Gold because the company bothered them with incessant phone calls. They also checked this company’s customer reviews and it seemed to them like most of them have been paid for.

What Are Preserve Gold’s Customer Reviews on Reddit?

Preserve Gold hasn’t been discussed much much on Reddit. I was able to find only one genuine Reddit thread with real ex customers shainrg their shopping experiences with the company and real potential customers inquiring about the company’s services.

One Preserve Gold customer says they’ve had a seamless experience and it took 3 weeks to fully open their gold IRA.

Another person says they had to directly ask for Preserve Gold’s charges and fees to receive the definitive answer.

And someone else talks about Daniel Boston being a legitimate guy and how it’s necessary to check who founded a gold IRA company to better understand whether that business is legit or not.

I also found this Reddit thread that’s old, fake and has an affiliate link. It’s not part of the genuine discussion on the topic that is Preserve Gold.

5 Pros to Opening a Gold IRA With Preserve Gold

Preserve Gold offers five advantages. First, it provides a free silver bonus for qualified purchases, typically 1% of the purchase amount in gold or silver, up to $20,000 in value, along with a free investment guide to help investors understand precious metals as an inflation hedge. This incentive makes entry into precious metals investing more appealing for new clients.

Second, Preserve Gold has an excellent metal buyback policy. It can’t legally guarantee repurchases, but the company offers a zero-fee buyback structure with no liquidation or commission charges, purchasing metals at fair market value when customers choose to sell.

Third, Preserve Gold is known for strong customer support, accessible through phone, email, contact forms, and social media, assisting both clients and non-clients with inquiries. Fourth, it maintains an education-focused website with resources on gold IRAs, asset allocation, price charts for major metals, and tools like an RMD calculator.

Finally, the company has no known lawsuits, suggesting a clean, though relatively short, operating history.

Pro 1- Free Silver Bonus Available for Qualified Purchases

Preserve Gold provides new clients 1% in free gold or silver based on the amount of their qualified purchase, with a maximum value of up to $20,000 in free metals. Additionally, the company offers a free precious metals investment guide to help investors understand how these assets can hedge against inflation.

 

Birch gold Group is the gold IRA company I recommend to people who wish to invest lower amounts in their new gold IRA and who wish to get the maximum free silver bonus possible. Birch Gold Group gives up to $10,000 in free silver on qualified purchases, but you’ll need to discuss the fine print with a Birch Gold sales agent.

Pro 2- Excellent Buyback Policy

Preserve Gold offers a zero-fee buyback promise for precious metals originally purchased directly through the company. Legally they can’t guarantee a buyback, but they don’t charge any liquidation, commission, or hidden fees when selling your metals back to them at fair market value.

According to Preserve Gold’s Shipping and Transaction Agreement:

“Because applicable laws currently prohibit PGG from guaranteeing to repurchase
precious metals it sells, PGG makes no such guarantee, either as to actual repurchase or
as to repurchase at a particular price. But if at any time Customer wishes to sell
Customer’s precious metals, PGG encourages Customer to offer to sell them to PGG first.
If PGG makes an offer to repurchase precious metals, its offer may increase or decrease
at any time, depending upon several factors, including without limitation inventory
needs, market conditions and the price and availability of similar precious metals.”

Pro 3- Excellent Customer Support

Preserve Gold has an excellent customer support. You can contact them via via their website’s contact form, email, phone,  or even via their social media channels. In the last case you’ll be redirected to more formal ways of contacting them for business inquiries.

You can get in touch with Preserve Gold even if you’re not one of their customers. They’ll help you regardless of whether you bought bullion from them or wish to buy.

Pro 4- Excellent Education-Focused Website

Preserve Gold has a developed customer education infrastructure built to teach the potential customers how to invest in precious metals, allocate assets properly, protect their wealth and safeguard their financial future.

In their site’s menu you can see the “Resources” tab where you can learn how to setup a gold IRA and how to invest in physical precious metals. Preserve Gold offer four different charts tracking the spot price of gold, silver, platinum and palladium spot prices.

The company also offers an RMD calculator where you can find out required minimum distribution amount, a crucial info you need to have before starting your gold IRA.

Pro 5- No Lawsuits Filed Against Preserve Gold

Preserve Gold has never been sued and currently there’re no lawsuits filed against this company.

No lawsuits against Preserve Gold shows the company is legitimate and reputable. But they only been in business for a few years so they haven’t had the chance to get sued by an angry customer.

6 Cons and Complaints to Opening a Gold IRA With Preserve Gold

Preserve Gold has 6 notable drawbacks.

First, it lacks fee transparency, requiring customers to call for pricing details instead of clearly listing costs online. Second, Preserve Gold doesn’t offer a Bitcoin IRA option, limiting investors who want to combine gold with cryptocurrencies in a diversified retirement portfolio.

Third,  Preserve Gold doesn’t provide gold ETFs, meaning investors can only access physical precious metals through direct ownership or IRAs. Fourth, the company doesn’t sell exotic precious metals such as rhodium, osmium, ruthenium, or iridium, nor does it offer base metal bullion products found at some competitors. Fifth, it excludes numismatic or collectible coins, focusing strictly on bullion and IRA accounts, which reduces options for coin collectors.

Sixth, Preserve Gold has a strict refund policy offering no refunds except in cases of verified shipping loss. Finally, it doesn’t offer international shipping, restricting services to U.S.-based customers only, limiting global accessibility to precious metal markets.

Con 1- Lack of Fee Transparency

Preserve Gold doesn’t show their fees on their website. To learn of their pricing structure you need to call and inquire. It’s standard practice for gold IRA companies to hide their fees, especially their products markup. But it’s disappointing Preserve Gold doesn’t excel in this area.

Con 2- No Bitcoin IRA Option Available

Preserve Gold isn’t a Bitcoin IRA company. You won’t be able to add Bitcoin and other cryptocurrencies to your retirement portfolio if you decide to open a gold IRA account with them.

Cryptocurrencies are a major part of any alternative investment strategy and you can use alternative assets to supplement and further diversify your investment portfolio. But you won’t be able to do it with Preserve Gold.

iTrustCapital is the crypto IRA company I recommend to investors interested in Bitcoin and other digital currencies. iTrustCapital is reputable, legitimate, and they have nearly every type of crypto asset you can imagine. They also sell gold and silver similar to Preserve Gold. Read my iTrustCapital review to learn more about this crypto IRA company.

Con 3- No Gold ETF’s Available

Preserve Gold doesn’t sell gold ETF’s which means you won’t be able to invest in paper gold with them. With Preserve Gold you can only invest in physical precious metals, either through home ownership and possession or via a gold IRA.

Con 4- No Exotic Precious Metals Available

Preserve Gold doesn’t sell more exotic noble metals like rhodium, osmium, ruthenium and iridium. It also doesn’t sell base metal bullion like for example JM Bullion does (JM Bullion sells copper bullets, bullion and rounds).

I recommend two US precious metal dealers for investors looking for exotic metals.

The first one is Money Metals Exchange and the second one is JM Bullion. Money Metals Exchange has been in business for 15+ years with tens of thousand of happy customers. JM Bullion is a similarly reputable business who’ve been in business for 14+ years.

Con 5- No Numismatic Coins

Preserve Gold doesn’t sell rare, collectible coins with high numismatic value.They focus on selling physical gold and silver bullion and opening gold and silver IRAs for American citizens looking to diversify with precious metals.

For your numismatic needs and coin collecting I again recommend you contact Money Metals Exchange and JM Bullion. Both companies stock rare coins you can buy.

Con 6- Strict Refund Policy

Preserve Gold’s strict refund policy is that they don’t offer refunds at all except in cases your shipment gets stolen. In that case you’ll either get a full refund or will have your stolen metals replaced at the company’s cost.

According to Preserve Gold’s Shipping and Transaction Agreement:

“Except as expressly provided herein, all sales are
final, and precious metals cannot be exchanged or returned for a refund. PGG shall
arrange delivery of the Precious Metals specified in the order to Customer’s address
provided above within twenty-eight (28) days after PGG’s verification that the Purchase
Funds are backed by good funds, which for a bank check may take up to twelve (12)
business days. If Customer’s order is lost prior to delivery, Customer shall immediately
notify PGG in writing at the above address. If the courier verifies that Customer’s
precious metals were never delivered, PGG shall, within sixty (60) days after such
verification, in its sole discretion, either refund to Customer the Purchase Funds for the
undelivered precious metals, or replace the undelivered precious metals with other
precious metals of the same denomination/type and grade”

Con 7- No International Shipping

Preserve Gold works only within the US and with US customers. Foreigner and people outside of the United States can’t buy precious metals from this bullion dealer.

You should check out Noble Gold Investments if you’re based outside of the US and want to purchase precious metals. Noble Gold Investments Group works with foreigners but you’ll still need to keep your metals in the US in one of their depositories as you won’t be able to have your metals shipped abroad.

Preserve Gold Review 2026: Legit or Scam? BBB and Reddit Ratings, Fees, Honest Customer Reviews and Complaints Explained! Conclusion

Preserve Gold is a U.S.-based precious metals firm founded in 2022 by Daniel Boston. It helps investors buy gold, silver, platinum, and palladium, mainly through self-directed IRAs and physical purchases. The company is considered legitimate, with strong ratings on BBB, Trustpilot, ConsumerAffairs, and Google. It serves retirement investors seeking diversification and inflation protection.

Fees include IRA setup, annual storage, custodial costs, and bullion markups around 3–5%, with a $10,000 minimum investment. Preserve Gold offers free shipping, insurance, and a 1% metals bonus on qualifying purchases. Strengths include education tools, customer support, and a buyback program. Limitations include no crypto IRAs, ETFs, exotic metals, or international shipping, plus strict refund policies.

References.

• Preserve Gold’s founder is Daniel Boston.- https://www.linkedin.com/in/daniel-boston-433936248/
• Preserve Gold’s Trustpilot profile. https://www.trustpilot.com/review/preservegold.com
• Preserve Gold Reviews- https://www.consumeraffairs.com/finance/preserve-gold.html
• Shipping and Transaction Agreement Preserve
  Gold Group, Inc- https://22724348.fs1.hubspotusercontent-na1.net/hubfs/22724348/PGG%20STA.pdf
• Required Minimum Distribution Calculator- https://preservegold.com/learning-center/rmd-calculator/